Jacky Hood, 650 323-6509, email: jacky_hood at bigtent.info
Program Management Program/product/project management with rapid time-to-market skills across multiple disciplines: strategy, marketing, quality, electronics, software, mechanical engineering, manufacturing, sales, distribution, support. Engineering Manager for a 45-person department at TRW-Vidar. Program Manager for Nortel central office switching development: 100 hardware and 150 software engineers. Also Program Management for major education/non-profit projects.
Service/Support Fourteen years experience in service strategy, service contracts, services marketing, service sales, service technologies, contact centers, field service and logistics, web-based support, international support, depot repair. Director, Customer Care, SlamDunk Networks. Americas' Delivery Manager, Hewlett-Packard. Senior Product Support Manager, IBM-ROLM.
Training Instructor, UCSC Extension and Foothill College; Developed and taught Rapid-Time-to-Market, Sarbanes-Oxley, Careers, Time Management, Stress Management, Telecommunications Technology, Strategic Planning, Project Management. Developed the Technical Support/Field Service/Customer Service curriculum for San Jose State University. Recruited instructors, advisory committee and sponsors, blazing many new trails at SJSU. Familiar with learning management systems as well as synchronous and asynchronous courseware (Breeze, Canvas, eCollege, Elluminate/CCCConfer, ETUDES based on Sakai, Go-to-Meeting, IntraLearn, NovoEd, WebEx).
Education BSEE, MSEE (Computer Architecture); PortableMBA; short courses in switching systems, support, entrepreneurship, management, and pedagogy.