Account Management and Engagement Management More than 20 years experience in this capacity most recently at RightWave, Inc. (2011-present) and earlier at Crescent Project Management. Clients consistently cite ability to understand their challenges and opportunities and to deliver outstanding results.
Program Management Program/product/project management with rapid time-to-market skills across multiple disciplines: strategy, marketing, quality, electronics, software, mechanical engineering, manufacturing, sales, distribution, support. Engineering Manager for a 45-person department at TRW-Vidar. Program Manager for Nortel central office switching development: 100 hardware and 150 software engineers. Also Program Management for major education/non-profit projects including Open Doors Group and College Open Textbooks.
Service/Support Fourteen years experience in service strategy, service contracts, services marketing, service sales, service technologies, contact centers, field service and logistics, web-based support, international support, depot repair. Director, Customer Care, SlamDunk Networks. Americas' Delivery Manager, Hewlett-Packard. Senior Product Support Manager, IBM-ROLM.
Training Led the development of two MOOCs: Rapid Book Publishing with 800 participants and Project Management with 2000 participants. Instructor, UCSC Extension and Foothill College; Developed and taught Rapid-Time-to-Market, Sarbanes-Oxley, Careers, Time Management, Stress Management, Telecommunications Technology, Strategic Planning, Project Management. Developed the Technical Support/Field Service/Customer Service curriculum for San Jose State University. Recruited instructors, advisory committee and sponsors, blazing many new trails at SJSU. Familiar with learning management systems as well as synchronous and asynchronous courseware.
Education BSEE, MSEE (Computer Architecture); PortableMBA; short courses in switching systems, support, entrepreneurship, management, and pedagogy.